Subprocessors
Voice AI deployments touch telephony, speech, language, storage, and downstream systems. This page makes the vendor surface explicit for security and procurement review.
| Provider | Purpose | Data categories |
|---|---|---|
| Microsoft Azure | Cloud hosting, storage, networking, monitoring | Customer workflow data, logs, media, metadata |
| Twilio or Exotel | Telephony, call routing, phone numbers | Phone numbers, call metadata, audio routing |
| Deepgram, Sarvam AI, or equivalent | Speech-to-text and Indian-language speech processing | Audio snippets, transcripts, language metadata |
| ElevenLabs, Sarvam AI, or equivalent | Text-to-speech and recorded voice generation | Agent prompts or generated speech text |
| Anthropic, OpenAI, Groq, or equivalent | Language understanding and structured extraction | Transcript text and workflow context as configured |
| SendGrid or equivalent | Email notifications and staff alerts | Recipient email, notification content, delivery metadata |
| Plausible Analytics | Privacy-conscious website analytics | Page views, referrer, browser, coarse location |
| Customer-authorized integrations | ERP, CRM, EHR, spreadsheet, WhatsApp, webhook, or support-tool push | Approved captured outcomes and integration logs |
How this list is used
This page describes common subprocessor categories for VoiceAxis AI deployments. The exact vendors, regions, data types, and retention rules should be finalized in the customer order form, data processing agreement, and security exhibit before production launch.
Some deployments use only a subset of these vendors. Some enterprise deployments may use customer-selected providers or private integrations.
Typical subprocessors
The table below is a practical overview for procurement and security review. It is not a replacement for the signed subprocessor schedule in a customer agreement.
Change notice
Customers can request subprocessor change notices through privacy@vaanios.com. Production contracts should define the notice period, objection process, and emergency replacement rules.