1
Patient
A worried patient calls after hours.
Aria answers calmly, explains the recording notice, collects the appointment request, and listens for emergency language.
HEALTHCARE · ARIA AGENT
Your patients are calling. Are you always there?
Healthcare AI receptionist for appointment booking, after-hours call handling, and urgent symptom routing.
Aria is an AI receptionist for dental and medical practices. It answers routine and after-hours calls, captures appointment requests, and routes urgent symptoms to configured escalation paths so the front desk can focus on patients in the room.
Healthcare front desk
Patient calls, bookings, and escalation coverage.
Live in Production
Coverage
Business + after-hours
Languages
Hindi + regional
Control
Human approval
Systems
ERP / CRM / EHR
Tuesday, 6:40 PM · clinic phone still ringing
Patients do not care whether it is peak hour. They just need someone to pick up.
Role: Practice manager
Human workflow
The AI handles the call. Your people still own the relationship.
Front desk
Staff return to a complete handoff.
The team sees the caller, requested time, patient status, transcript, and whether the call needs urgent escalation.
Doctor
Urgent calls still reach a human.
Pain, bleeding, breathing issues, or configured emergency phrases trigger the on-call handoff path.
The problem with your front desk today.
Calls go unanswered
During busy clinic hours, 30–40% of patient calls go to voicemail. Those patients book elsewhere.
Staff time wasted on repetitive calls
60% of inbound calls are appointment requests. Your trained staff spend half their day on hold music.
Emergencies slip through
A patient calling about chest pain after hours hits voicemail. Aria detects emergency keywords and transfers to your on-call number immediately.
A real patient call. 87 seconds.
This is what your patients hear when Aria answers.
●Live Call · Riverside Dental
Duration: 0:87 · Appointment booking
AriaThank you for calling Riverside Dental. This is Aria, your AI assistant. This call may be recorded for quality purposes. How can I help you today?
PatientHi, I'd like to book an appointment for a cleaning.
AriaOf course! May I have your name please?
PatientSarah Chen
AriaThank you Sarah. Are you an existing patient?
PatientYes, I've been coming for about 2 years.
AriaPerfect. What days and times work best for you?
PatientWeekday mornings, preferably Tuesday.
AriaI'll note Tuesday mornings. Our staff will confirm your appointment and send you an SMS with the details. Is there anything else I can help you with?
PatientNo, that's all. Thanks!
AriaThank you Sarah. Have a great day!
Booking captured — email sent to practice staff
When Aria is not sure
Clinical uncertainty should slow the workflow down.
Healthcare automation only works when the agent knows what not to do. Aria captures, routes, and escalates; it does not diagnose or silently update a patient record without staff review.
Urgent symptom cues can trigger an on-call escalation path instead of a routine booking flow.
Low-confidence captures stay in the review queue with transcript context before any EHR note or staff message is sent.
Staff can edit time windows, patient details, and escalation tags before a booking confirmation goes out.
Retention, disclosures, and access rules are configured per deployment to fit clinic policy and regulatory review.
Everything your team expects from an AI phone agent.
Business + After-Hours Coverage
Aria can answer calls during hours, after hours, and weekends, then send appointment and escalation handoffs to staff.
Healthcare Privacy Controls
Recording disclosure, retention settings, access controls, and audit logs are configured before go-live. HIPAA or BAA requirements are scoped contractually for eligible US deployments.
Smart Escalation
Emergency keywords (pain, bleeding, can't breathe) trigger instant warm transfer to your on-call line.
EHR Integration
Adapters for Dentrix, OpenDental, and custom EHR. Booking intents can be queued for staff review before system update.
Instant Staff Alerts
Every booking captured triggers an email + SMS to your front desk with all patient details.
Weekly Digest
Every Monday: call volume, bookings, escalations, and missed opportunities — straight to your inbox.
Aria voice agent
Hear how Aria sounds before a clinic pilot.
Switch languages and hear the recorded receptionist voice before booking a healthcare walkthrough.
Recorded samples only. No live voice API runs in the browser.
Voice agents
Aria
Healthcare receptionist · Warm Indian, patient, reception-trained
Ready
Hindi sample
Recorded MP3
Aria
नमस्ते, रिवरसाइड डेंटल में कॉल करने के लिए धन्यवाद। मैं Aria, आपकी AI असिस्टेंट बोल रही हूं। मैं appointment book करने या urgent symptoms के लिए clinic team से connect करने में मदद कर सकती हूं।
English meaning
Thank you for calling Riverside Dental. This is Aria, your AI assistant. I can help book an appointment or connect you to the clinic team for urgent symptoms.
Built for clinic systems and review-first patient handoff.
Aria can sit on your telephony layer, capture structured booking intent, and route the approved outcome into Dentrix, OpenDental, or a clinic workflow without removing the front desk from the loop.
TwilioDeepgramAnthropic ClaudeElevenLabsDentrixOpenDentalSendGridAzure
Clinic admins can set notice language, retention windows, and staff-access rules during deployment.
US healthcare pilots can be launched with BAA-ready vendors and scoped EHR handoff where needed.
Live results
Measured where it matters.
4,200+
Patient calls handled
0
Calls missed
<4 min
Average call to booking confirmation
Start a pilot in 72 hours.
One Twilio number. One practice. We configure Aria with your practice name, hours, staff email, and escalation rules, then launch once routing and approvals are verified.
Book a Demo →