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Policyholder
The caller gets a guided next step.
Meera explains coverage, renewal status, premium confirmation, or filing steps in the caller's language.
INSURANCE · MEERA AGENT
Policy queries. Claims. Renewals. All on autopilot.
Meera answers policy inquiries, guides callers through the claim filing process, sends renewal reminders before lapse, and confirms premium payments — in the caller's language.
Voice operations
High-volume phone workflows handled with human control.
Pilot Workflow Active
Coverage
24/7
Languages
Hindi + regional
Control
Human approval
Systems
ERP / CRM / EHR
Meera voice agent
Hear Meera before the demo.
Switch languages and play a recorded sample before the demo.
Recorded samples only. No live voice API runs in the browser.
Voice agents
Meera
Insurance claims and renewals · Indian, reassuring, document-aware
Hindi sample
Recorded MP3
Meera
नमस्ते, मैं Meera बोल रही हूं। मैं policy details, renewal, premium confirmation और claim filing के next steps में मदद कर सकती हूं।
English meaning
Hello, I am Meera. I can help with policy details, renewal, premium confirmation, and next steps for claim filing.
Renewal week · policyholders calling in multiple languages
Claims are emotional. The first conversation has to feel guided, not automated.
Role: Claims operations head
Human workflow
The AI handles the call. Your people still own the relationship.
Claims team
The queue is pre-sorted.
Missing documents, urgent claims, grievances, and payment confirmations arrive with the right label.
Compliance
Escalations are documented.
Sensitive cases keep a transcript and escalation trail so the human team can follow up properly.
Insurance calls need patience, structure, and proof.
Renewal weeks overload teams
Policyholders call to confirm premium, coverage, and due dates at the same time outbound reminders go out.
Claims start with incomplete facts
Missing incident details, documents, nominee context, and photos delay the first human review.
Grievances must be escalated clearly
Complaint language, claim distress, and payment issues need a recorded escalation trail.
A claim intake call, structured for review.
Meera guides the caller, captures next steps, and routes sensitive cases to a human.
●Live Call · Motor Claim Intake
Duration: 2:04 · Claim filing
MeeraNamaste. Main Meera bol rahi hoon. Kya aap policy query, renewal, ya claim filing ke liye call kar rahe hain?
CallerClaim file karna hai, car accident hua hai.
MeeraMain incident date, city, policy number availability, aur required documents capture kar leti hoon.
CallerPolicy number abhi nahi hai, photos hain.
MeeraTheek hai. Main claim team ko missing policy number aur available photos ke saath handoff bhej rahi hoon.
Claim intake captured: motor · incident city · photos available · policy number missing
Everything your team expects from an AI phone agent.
Policy Query Handling
Capture coverage, premium, renewal, nominee, and policy-detail questions in the caller's language.
Guided Claim Filing
Walk callers through incident details, required documents, and next steps before human review.
Renewal Reminders
Run outbound reminder calls and capture payment intent, callback requests, or renewal confusion.
Premium Confirmation
Capture payment reference context and route confirmation requests to policy operations.
Grievance Escalation
Detect complaint language and escalate with a transcript and labelled reason.
Claim Operations Analytics
Measure claim intent, missing documents, renewal objections, language mix, and escalation reasons.
Works with your existing systems.
TwilioExotelDeepgramElevenLabsAzureSalesforceServiceNowSendGridWhatsApp
Live results
Measured where it matters.
6 steps
Claim intake checklist
24/7
Renewal and policy query coverage
0
Grievances without escalation trail
Make the first insurance call easier to resolve.
We configure Meera with your policy scripts, claim checklists, renewal rules, and grievance escalation path.
Build Insurance Pilot →