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Customer
Routine questions resolve quickly.
Naina handles balance, branch, card, cheque book, and dispute intake flows before the queue builds up.
BANKING · NAINA AGENT
Balance. Disputes. Cross-sell. 24/7.
Naina handles the high-volume, low-complexity calls that tie up your contact centre — so your agents can focus on relationship banking.
Voice operations
High-volume phone workflows handled with human control.
Pilot Workflow Active
Coverage
24/7
Languages
Hindi + regional
Control
Human approval
Systems
ERP / CRM / EHR
Naina voice agent
Hear Naina before the demo.
Switch languages and play a recorded sample before the demo.
Recorded samples only. No live voice API runs in the browser.
Voice agents
Naina
Banking support · Indian, formal, escalation-aware
Hindi sample
Recorded MP3
Naina
नमस्ते, मैं Naina बोल रही हूं। मैं balance request, card support, branch information या banking specialist से secure connect कराने में मदद कर सकती हूं।
English meaning
Hello, this is Naina. I can help with balance requests, card support, branch information, or securely connect you to a banking specialist.
Payday evening · high-volume account queries
Not every caller needs a relationship manager. But every caller needs a reliable first answer.
Role: Contact centre lead
Human workflow
The AI handles the call. Your people still own the relationship.
Agent
Human agents take the complex cases.
Fraud, high-value, complaint, and relationship banking calls can route to trained teams with context attached.
Supervisor
Risk remains observable.
Every call carries transcript, intent, disposition, and escalation reason for QA and compliance review.
The contact centre problem is not one queue. It is five.
Routine calls crowd urgent ones
Balance, branch, card, cheque book, and dispute questions arrive together, pushing risky calls deeper into the queue.
Risky cases need fast routing
Fraud acknowledgement, card issues, and dispute intake need structured capture and immediate human handoff.
QA lacks call-level context
Supervisors need transcript, intent, disposition, and escalation reason without listening to every call manually.
A banking support call, routed with context.
Naina resolves routine intake and escalates sensitive cases with a structured handoff.
●Live Call · Card Support
Duration: 1:18 · Risk-based routing
NainaNamaste. Main Naina bol rahi hoon. Aap balance, card support, ya dispute ke liye call kar rahe hain?
CustomerMera card issue report karna hai.
NainaSamajh gayi. Main card support request capture kar rahi hoon. Sensitive verification human specialist karega.
CustomerTheek hai, mujhe branch bhi batani hai.
NainaMain nearest branch request aur card support reason dono secure handoff mein add kar rahi hoon.
Case routed: card support · branch info · secure specialist handoff
Everything your team expects from an AI phone agent.
Card And Cheque Requests
Capture card, cheque book, and service requests without exposing sensitive verification to automation.
Mini-Statement Intake
Collect caller intent and route authenticated account actions to the bank's secure channel.
Fraud Alert Acknowledgement
Recognise urgent fraud language and pass the case to the right specialist with transcript context.
Dispute Filing Handoff
Structure merchant, amount, date, and complaint reason before moving to human review.
Branch And ATM Locator
Answer location queries and capture branch-visit intent in the caller's preferred language.
QA And Supervisor View
Track intent mix, escalation reasons, containment, call duration, and unresolved themes.
Works with your existing systems.
TwilioExotelAzureDeepgramAnthropic ClaudePostgreSQLSalesforceServiceNowPower BI
Live results
Measured where it matters.
5 queues
Routed by intent
100%
Sensitive flows human-handoff ready
<75 sec
Routine request capture target
Deflect routine banking calls without hiding risk.
We map Naina to your approved service request flows, escalation matrix, and contact-centre QA process.
Map Banking Pilot →