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Customer
Post-purchase questions get an answer.
Isha handles delivery ETA, return initiation, refund status, offers, and complaint routing.
RETAIL & D2C · ISHA AGENT
Order status. Returns. Tracking. Without a queue.
Isha handles the post-purchase calls that flood your support line — order status, return requests, delivery tracking, and refund status — so your agents handle only the exceptions.
Voice operations
High-volume phone workflows handled with human control.
Pilot Workflow Active
Coverage
24/7
Languages
Hindi + regional
Control
Human approval
Systems
ERP / CRM / EHR
Isha voice agent
Hear Isha before the demo.
Switch languages and play a recorded sample before the demo.
Recorded samples only. No live voice API runs in the browser.
Voice agents
Isha
Retail and D2C support · Indian, fast, support-oriented
Hindi sample
Recorded MP3
Isha
नमस्ते, मैं Isha बोल रही हूं। मैं delivery status check कर सकती हूं, return start कर सकती हूं, refund progress track कर सकती हूं या complaint support को route कर सकती हूं।
English meaning
Hello, this is Isha. I can check delivery status, start a return, track refund progress, or route a complaint to support.
Sale weekend · post-purchase calls stack up
Customers calling about refunds want certainty. They do not want to repeat an order ID five times.
Role: Customer support lead
Human workflow
The AI handles the call. Your people still own the relationship.
Support agent
Agents handle the exceptions.
Complex refunds, damaged products, escalations, and VIP customers can be routed with context.
Ops manager
Support reasons become measurable.
Call outcomes show where delivery, product, or policy issues are creating customer friction.
Post-purchase calls should not bury support teams.
Sale weekends spike call volume
Delivery ETA, return, refund, coupon, and complaint calls arrive faster than support teams can triage.
Order context gets repeated
Customers repeat order IDs, issue reasons, and product details across IVR, chat, and support callbacks.
Exception reasons stay hidden
Without structured call outcomes, ops teams cannot see whether delivery, product, or policy is causing friction.
A refund call, routed with the right context.
Isha captures the order issue, checks the support path, and escalates exceptions to humans.
●Live Call · Refund Status
Duration: 1:09 · Post-purchase support
IshaNamaste. Main Isha bol rahi hoon. Aap delivery, return, ya refund ke liye call kar rahe hain?
CustomerRefund status chahiye. Order kal return pick hua.
IshaMain order ID, return pickup date, aur refund concern capture kar leti hoon.
CustomerOrder ID VA2049 hai.
IshaThank you. Main refund status request support queue mein priority ke saath route kar rahi hoon.
Support case captured: refund status · order ID · return pickup complete
Everything your team expects from an AI phone agent.
Order Status Calls
Capture order ID, delivery ETA query, address concern, and escalation reason.
Return And Exchange Intake
Start return or exchange requests with reason, product, pickup, and condition details.
Refund Status Routing
Capture refund concern, payment mode, return status, and preferred callback channel.
Offer And Product Questions
Answer coupon, recommendation, and availability questions before routing to sales support.
Complaint Escalation
Detect damaged product, failed delivery, payment dispute, or angry-customer language for priority routing.
Support Reason Analytics
Track what callers ask for by product, logistics partner, region, and campaign window.
Works with your existing systems.
TwilioExotelDeepgramElevenLabsAzureShopifyFreshdeskZendeskWhatsApp
Live results
Measured where it matters.
6 intents
Post-purchase flows covered
<70 sec
Typical support capture target
100%
Exceptions routed with transcript
Let support teams handle exceptions, not every order-status call.
We configure Isha with your returns policy, order fields, escalation rules, and support desk workflow.
Build Retail Pilot →