Managed voice agents for phone operations
AI agents thatanswer every call.
Every call has a job to do. Tell Vaani what should happen next, and the agent runs the workflow.
FMCG order capture liveHealthcare reception pilot-readyHuman approval before ERP push
Live workflow
FMCG distributor ordering
Real calls move from spoken order to structured capture and review in one flow.
Pilot-ready
Healthcare reception
Appointment intake, urgent symptom routing, and front-desk handoff are already defined.
Control model
Human approval first
ERP, CRM, and EHR updates stay blocked until an operator accepts the capture.
Language fit
Native voice previews
Hindi and regional-language samples make the voice quality inspectable before a pilot.
Comparable operator shapes
Built for the kinds of teams that still run over phone calls.
Vaani OS is designed for FMCG route sales, clinic reception, branch support, and retail service lines across India, the US, and other call-first markets.
Built for teams that handle repeat callers, shorthand requests, and high-volume phone workflows.
India, US, UAE, UK operating patterns
How it works
Describe the motion.
Vaani runs it.
A caller should not need a portal, app, or new habit. Your team describes the operating motion in plain English. Vaani OS turns it into a phone agent with approval built in.
Step 01
01Describe the call motion.
Tell Vaani OS what the caller says, what must be captured, when to escalate, and which fields your team approves.
Listening
Step 02
02Vaani builds the agent.
The workflow becomes prompts, language rules, SKU or intake matching, confirmation loops, and a visible approval queue.
Understanding intent
Step 03
03Ops reviews the output.
Every order, booking, lead, or support request is queued with transcript context before ERP, CRM, or EHR update.
Resolved
Compiled workflow
One call flow. One approval surface.
The team defines the call once. Vaani prepares the workflow from that brief, and every captured outcome waits in a review queue before ERP, CRM, or EHR action.
Line
Existing number
Languages
4 modes
Control
Human approval
Operator brief
Ready to compile01 · Caller language
Biggies 5, Cball 60, delivery Friday
The caller speaks naturally on the same business line the team already uses.
02 · Structured capture
Account, SKU, quantity, delivery window
Vaani turns the conversation into fields ops can review quickly.
03 · Human checkpoint
Hold before ERP push or CRM note creation
Nothing moves downstream until an operator accepts the capture.
Brief becomes workflowWorkflow becomes queue
Compiled call flow
Human approval at the endCall
Same business number
No new app or caller retraining.
Language
Intent detected live
Hindi, Gujarati, Tamil, and Punjabi ready.
Capture
Structured payload built
Order, booking, lead, or support fields.
Control
Held for human approval
ERP, CRM, and EHR stay blocked until review.
Approval queue preview
Human controlCaller
Captured outcome waiting for review
AG Enterprises
Waiting for sales ops approval.
2 SKUs · Friday delivery
Riverside Dental
Front desk confirms slot before patient SMS.
Cleaning request · Tuesday morning
Ahmedabad lead
Branch team reviews eligibility context.
Business loan lead · callback hold
Downstream control
ERP, CRM, and EHR updates stay blocked until an operator approves the capture.
Inside the product
Actual Vaani OS
operating surfaces.
Screens captured from the FMCG and healthcare admin environments used in demos. This is what dashboard review, call inspection, approval work, and analytics actually look like.
live FMCG command view
FMCG dashboard
Same sales number, recent call outcomes, queue status, and captured-order activity in one screen.
live queueactivity feedrecent calls
healthcare action queue
Healthcare queue
Callbacks, escalations, booking confirmations, and SMS actions in a single review surface.
callbacksescalationssms actions
operator review detail
Call detail
Transcript review with linked order outcome before downstream push.
transcriptlinked outcome
approval before ERP
Order queue
Approved orders stay visible to ops before ERP action.
operator reviewerp hold
front-desk operating view
Healthcare dashboard
Live traffic, booking rate, recent interaction load, and queue intelligence.
booking ratequeue intelligence
weekly workflow tuning
Analytics and tuning
Disposition trend, heatmap, and funnel metrics used to improve workflow performance.
heatmapfunneltrendline
Two real products first
Start with the calls
we can handle today.
Vaani OS starts with two concrete workflows: FMCG distributor order capture and healthcare reception. Other verticals follow the same approval-first operating model.
Live solution
87 sec avg distributor call
Live solution
87 sec avg distributor call
Priya for FMCG order capture
Priya answers distributor calls, resolves spoken product names to SKUs, reads back the order, and queues it for ops approval before ERP push.
SKU-matched order capture
Distributor route context
Human approval queue
Pilot ready
0 calls pushed without review
Pilot ready
0 calls pushed without review
Aria for healthcare reception
Aria handles appointment requests, captures patient context, flags urgent calls, and alerts staff so the front desk stays focused on people in the clinic.
Appointment intake
Emergency escalation
Clinic-ready workflow
Pilot-ready next
Six more call workflows sit behind the first two products.
NBFC, banking, insurance, edtech, real estate, and retail keep the same operating model: answer the call, capture the structured outcome, and hold downstream action until a human review is complete.
NBFC & Lending
PilotQualify loan leads, answer EMI queries, and run collection follow-ups at scale.
Banking
PilotHandle routine inquiries, dispute intake, offer follow-ups, and branch locator flows with secure handoff.
Insurance
PilotPolicy inquiry, claim filing, renewal reminders, and premium payment confirmation.
EdTech & Coaching
PilotHandle admission inquiries, fee reminders, exam result queries, and scheduling.
Real Estate
PilotQualify property leads, book site visits, and automate post-visit follow-ups.
Retail & D2C
PilotOrder status, returns and refund handling, delivery tracking, and product recommendations.
Language support
11 India-first languages. 70+ supported globally.
Vaani OS can start with Indian operator workflows and extend the same operating pattern to global support, export teams, and cross-border customer conversations.
India-first
11 core operating languages11 India-first languages. Configured for real operator calls.
Hindi, Gujarati, Tamil, Punjabi, Marathi, Bengali, Telugu, Kannada, Malayalam, Odia, and English can be configured without changing the workflow underneath.
हिंदीEnglishবাংলাதமிழ்తెలుగుગુજરાતીಕನ್ನಡമലയാളംमराठीਪੰਜਾਬੀଓଡ଼ିଆ
हिंदीEnglishবাংলাதமிழ்తెలుగుગુજરાતીಕನ್ನಡമലയാളംमराठीਪੰਜਾਬੀଓଡ଼ିଆ
Regional language support is configured at the workflow level, so order capture, appointment booking, support, and escalation all keep the same review controls.
Global coverage
70+ supported languages70+ supported languages. Available when the workflow goes global.
The same Vaani OS operating pattern can be extended for global support lines, export teams, and multi-country demos without changing the approval queue or downstream handoff.
EnglishEspañolFrançaisDeutschالعربيةРусский中文日本語한국어हिंदीதமிழ்PortuguêsItalianoNederlandsPolskiČeštinaУкраїнськаTürkçeTiếng ViệtNorskMagyarFilipinoBahasaRomână
EnglishEspañolFrançaisDeutschالعربيةРусский中文日本語한국어हिंदीதமிழ்PortuguêsItalianoNederlandsPolskiČeština
This extended set is best for global teams, cross-border customer support, and international demos where the workflow stays the same but the spoken layer changes.
Core call languages
Hindi, Gujarati, Tamil, Punjabi
Marathi, Bengali, Telugu, Kannada
Malayalam, Odia, English
Global expansion
English, Spanish, French, German
Arabic, Japanese, Korean, Portuguese
Additional languages available per market
Workflow-safe switching
Language does not change the operating logic
Human approval stays in place
ERP, CRM, and EHR gates stay consistent
Language selection changes the spoken layer, not the operating logic. Review controls, approval queues, and downstream ERP, CRM, or EHR handoffs stay consistent across both India-first and global coverage.
Voice agents
Hear every agent before you book a demo.
Choose an agent, switch between Hindi, Tamil, Punjabi, and Gujarati, then play the recorded voice sample.
Recorded samples only. No live voice API runs in the browser.
Voice agents
Aria
Healthcare receptionist · Warm Indian, patient, reception-trained
Ready
Hindi sample
Recorded MP3
Aria
नमस्ते, रिवरसाइड डेंटल में कॉल करने के लिए धन्यवाद। मैं Aria, आपकी AI असिस्टेंट बोल रही हूं। मैं appointment book करने या urgent symptoms के लिए clinic team से connect करने में मदद कर सकती हूं।
English meaning
Thank you for calling Riverside Dental. This is Aria, your AI assistant. I can help book an appointment or connect you to the clinic team for urgent symptoms.
Buyer questions
The trust questions
should be answered early.
These are the questions operations, sales, and IT teams ask before letting AI near a live phone line.
Control
What happens if the AI misunderstands?
The capture is not pushed blindly. Low-confidence calls, disputed items, and every order or booking can sit in a human approval queue before downstream action.
Review first
Caller experience
Do callers need to change behaviour?
No. They call the same number and speak naturally. The workflow is designed for phone-first businesses, not portal adoption.
Same number
Ops workflow
Can our team approve before ERP?
Yes. Approval is a core product surface. Ops can review, edit, retry, approve, or escalate before ERP, CRM, EHR, Sheets, or WhatsApp updates.
Approval queue
Language
Can it speak Hindi and regional languages?
The FMCG workflow is designed around Hindi and regional-language ordering patterns, including shorthand product names and repeat distributor behaviour.
Native calls
Launch
How fast can we go live?
A controlled pilot can be configured in 24-72 hours once the phone flow, catalog or intake form, and escalation rules are available.
24-72 hours
Escalation
When does a human take over?
Emergency, VIP, disputed, low-confidence, or out-of-script calls can transfer or be flagged with transcript context so staff do not start from zero.
Human handoff
Ready to stop missing calls?
Book a 30-minute demo. We'll show you a live call — in your language, with your industry's real scenarios.
Book a Demo →