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Borrower
A caller asks in plain language.
Kavya can explain eligibility, EMI ranges, and required documents without forcing the caller into a form.
NBFC & LENDING · KAVYA AGENT
Every loan inquiry answered. Every lead qualified.
Kavya handles inbound loan inquiries, walks callers through eligibility, collects document checklists, answers EMI queries, and runs outbound repayment reminders — at any scale.
Voice operations
High-volume phone workflows handled with human control.
Pilot Workflow Active
Coverage
24/7
Languages
Hindi + regional
Control
Human approval
Systems
ERP / CRM / EHR
Kavya voice agent
Hear Kavya before the demo.
Switch languages and play a recorded sample before the demo.
Recorded samples only. No live voice API runs in the browser.
Voice agents
Kavya
NBFC and lending · Indian, clear, qualification-led
Hindi sample
Recorded MP3
Kavya
नमस्ते, मैं Kavya बोल रही हूं। मैं loan eligibility, EMI estimate और document checklist में मदद कर सकती हूं। पहले आप loan amount और city बताइए।
English meaning
Hello, I am Kavya. I can help with eligibility, EMI estimates, and document checklists. First, tell me the loan amount and city.
Lunch hour · first-time borrower asking about eligibility
A loan lead goes cold quickly when nobody explains the next document clearly.
Role: Branch lending manager
Human workflow
The AI handles the call. Your people still own the relationship.
Loan desk
Staff get a qualified lead.
Income, employment type, city, loan amount, and document readiness are summarized before the follow-up.
Collections
Reminders stay respectful.
Outbound reminder flows can include opt-out, escalation, and policy-aware handoff rules.
Why loan teams lose qualified borrowers.
Lead intent cools in minutes
Borrowers call during lunch, commute, and after branch hours. If nobody answers, they compare rates elsewhere.
Document confusion creates drop-off
Applicants hear different requirements from different reps, then stall before KYC or income proof is ready.
Follow-up quality is uneven
High-intent callers, repayment questions, and soft collection reminders all compete for the same branch bandwidth.
A borrower inquiry, qualified before callback.
Kavya captures the loan need, eligibility context, and next human handoff in one call.
●Live Call · Business Loan Inquiry
Duration: 1:42 · Lead qualification
KavyaNamaste. Aap business loan dekh rahe hain ya personal loan?
CallerBusiness loan chahiye, around five lakh.
KavyaTheek hai. Aapki city, monthly income range, aur employment type capture kar leti hoon.
CallerAhmedabad, self-employed, monthly sales around three lakh.
KavyaThank you. Main document checklist aur branch callback request loan desk ko bhej rahi hoon.
Lead captured: business loan · income range · city · document checklist pending
Everything your team expects from an AI phone agent.
Loan Lead Qualification
Capture loan type, amount, city, employment type, income range, and urgency before the branch calls back.
Eligibility Pre-Screen
Walk callers through configurable questions for age, income, occupation, and existing obligations.
Document Checklist
Explain required documents in local language and flag missing items before the human follow-up.
EMI Query Capture
Capture amount, tenure, and rough repayment preference so the loan desk can respond with context.
Repayment Reminder Flow
Run respectful reminder calls with opt-out, promise-to-pay capture, and escalation controls.
Human KYC Handoff
Route sensitive verification steps to approved staff with transcript and caller context attached.
Works with your existing systems.
ExotelTwilioSarvam AIDeepgramAnthropic ClaudeAzureZoho CRMSalesforcePostgreSQL
Live results
Measured where it matters.
6 fields
Qualified per loan lead
<2 min
Typical inquiry capture
0
KYC actions without human handoff
Turn loan calls into qualified follow-ups.
Send your eligibility questions and document checklist. We configure Kavya around your branch process and approval workflow.
Build Kavya Pilot →